Robot makers build great machines. Making them work inside a real hotel, restaurant or plant in North America is a different job. RoboMile is the local team that does it: we survey the site, map it, connect elevators and doors, train your staff, and keep the fleet running.
Many of the service robots sold in North America are designed and built in China. The hardware is ready. What's usually missing is a trained team on this side of the Pacific that can make a robot work in one specific building, and come back when something breaks.
Elevators from different makers and decades, glass and fire doors, carpet transitions, ramps, Wi-Fi dead zones. The robot is standard. The site never is.
Flying engineers across the Pacific for every go-live is slow and expensive, and remote support can't recalibrate a LiDAR or swap a drive wheel.
Elevator alterations, electrical approval marks, radio certification and privacy for camera-equipped robots follow Canadian and US rules, not the spec sheet.
We deploy and service your robots at your customers' sites, following your procedures. We don't sell robots and we don't take your customer.
You deal with one team. We coordinate the robot vendor, your elevator contractor, IT and security, and stay on as your service provider.
Each deployment is scoped from a site survey, so you know what the building needs before anyone signs a purchase order.
Floor plans, door widths, thresholds, slopes, floor finishes, traffic peaks and a Wi-Fi/LTE heatmap. You get a written go/no-go site readiness report.
LiDAR / visual SLAM or marker-based maps, virtual walls, speed and quiet zones, charging and parking points, multi-floor maps.
Robot-to-elevator connection through the elevator maker's API (KONE, Otis, Schindler, TK Elevator), the robot vendor's IoT module, or a dry-contact interface. Your licensed elevator contractor does the controller work; we own the robot side and test every floor.
Automatic doors, turnstiles and card readers linked so robots pass without staff. Fire-alarm hooks so robots clear exit routes.
Roaming tests in lobbies, back corridors and elevator cars. VLAN, firewall and remote-access rules agreed with your IT team.
Room phone/PMS and SMS notifications for hotels, POS table numbers for restaurants, WMS/MES for warehouses, nurse-call workflows in care.
Role-based training for front desk, servers, janitorial and maintenance staff, with bilingual quick cards and 1–2 weeks of close support after go-live.
Certification-mark checks (CSA / cUL / cETL), ISED/FCC labels, privacy signage and a risk assessment before robots share space with people.
Remote dashboards, fault alerts and monthly utilization reports, so problems get fixed before your staff notice.
Preventive maintenance, sensor calibration, battery health checks, firmware updates coordinated with the manufacturer, local spare parts, depot repair and RMA logistics.
Each category comes with its own site problems. These are the parts of the job we plan for on every project.
HOSPITALITYAmenities, room service and parcels from the front desk to the guest's door, around the clock.
FOOD SERVICERobots carry plates out and dishes back, so servers can stay on the floor.
FACILITIESAutonomous scrubbers for malls, airports, grocery stores and transit, running overnight.
FACILITIESOffice towers, schools, hotels and hospitals, on carpet and hard floors.
OUTDOORStrata complexes, campuses, hotels, parks and sports fields.
SECURITYParking garages, industrial yards, campuses and logistics sites.
INDUSTRIALTotes, carts and pallets moving between lines, storage and docks.
FOOD SERVICEAutomated woks, fryers, noodle and beverage robots for restaurants, ghost kitchens and canteens.
HEALTHCAREMeals, linens, lab samples and supplies moved between floors.
Also: UV disinfection, reception & guide robots, window and façade cleaning, inspection robots. If it rolls, mows or scrubs, ask us.
A delivery or cleaning robot that can't ride the elevator is a one-floor robot. Elevators are regulated equipment, so we plan the integration with the building's elevator contractor and the robot vendor from the first site visit.
Real projects are messier than brochures. These examples show typical scope, the site problems we plan for, and what you have in hand at handover.
A full-service hotel with two elevator cars of different generations, a busy lobby, and front-desk staff tied up with towel and toothbrush runs every evening.
Narrow aisles, high chairs, trolleys, and a weekend lunch rush where servers walk kilometres. Mirrors and glass partitions confuse some positioning systems.
Tile, polished concrete and entrance matting across three levels, escalators robots can't use, and a cleaning contractor who needs predictable coverage.
Irregular lawns with flower beds, slopes and a pond, residents who care about noise, and a strata council that wants no crew traffic.
Totes moved by hand between pick zones, packing and outbound docks. Forklifts, pedestrians and fire doors all share the same aisles.
Staff spend hours pushing carts between the kitchen, laundry and resident floors. Doors are access-controlled and nights must stay quiet.
A delivery-only kitchen wants consistent stir-fry at volume. The machines arrive from overseas and need power, ventilation and health approval before the first order.
Example scenarios describing typical project scope — not specific client engagements. Photos illustrate robot categories.
Most of the risk is removed before the robot arrives. The time on site is spent executing a plan, not discovering problems.
Floor plans, elevator make and model, network details, a video walkthrough.
1–3 daysMeasurements, Wi-Fi heatmap, risk list, go/no-go report.
1 day on siteElevator, doors, IT, power and water scoped; contractors and permits lined up.
1–2 weeksDocks, gateways, maps, routes and virtual walls.
2–5 daysReal shifts, real traffic. Tracked, tuned, signed off.
1–2 weeksRole-based training, SOPs, handover pack.
1–3 daysMonitoring, preventive maintenance, parts, on-site response.
OngoingA failed first deployment can cost a manufacturer its channel in a new market. We work to your service standards, get certified on your products, report into your ticketing system, and talk to your engineers in Chinese during their working hours. You keep the customer relationship.
Imported robots often arrive with Chinese or EU certifications only. We find the gaps early, while they are still cheap to fix.
Robots, chargers and docks need a recognized Canadian certification mark, or a field-evaluation label, before they're installed.
Wi-Fi, LTE, LoRa and UWB modules need ISED certification in Canada and FCC authorization in the US, with bilingual labels in Canada.
Elevator alterations are done by licensed contractors under the elevator code, with permits and inspections where required.
Camera-equipped robots need a stated purpose, notices, access controls and retention rules, and clear answers on where data is stored.
Robots are machines with wheels, batteries and sensors, and they need service. Every plan is quoted per site and per fleet.
For single-site operators with a few robots.
For busy sites where downtime costs revenue.
For manufacturers, distributors and multi-site owners.
Vancouver is the Pacific gateway for goods from Asia, and a short flight from most of western North America.
Our own engineers. Fastest on-site response.
Victoria, Kelowna, Calgary, Edmonton, on planned deployment trips.
Seattle, Portland and further afield, dispatched per project, with local partners for ongoing care.
No. We're paid for deployment and service, not hardware margin, so our advice on which robot fits your site stays independent. We can introduce manufacturers and distributors.
We're brand-agnostic. We work from the manufacturer's service documentation and tools, and get trained and certified on a platform where the manufacturer offers it. Tell us the make and model and we'll confirm.
Most modern elevators can be integrated through the elevator maker's API or an interface module. Older relay-logic controllers may need contractor work. The site survey gives you a clear answer and a quote before you commit.
A single-floor restaurant takes days. A multi-floor hotel with elevator integration usually takes several weeks, mainly because of elevator-contractor scheduling and any permits.
The manufacturer's warranty still applies. We're the hands on site: we diagnose, swap modules from local stock, and handle the RMA with the manufacturer, so you're not stuck waiting on a trans-Pacific time zone.
Yes, this is our core model. We act as your local deployment and service arm, coordinate with your HQ engineers in Chinese, and can point you to import, certification and legal partners.
Floor count, elevator make, robot model (if you've picked one) and your timeline are enough to start. We reply within one business day.
